Eliciting Requirements

Success is measured by results and results are only accomplished with effective planning efforts. Detailed plans and a captivating vision are important, but true accomplishment is in carrying your goals through to a winning outcome. In this workshop, you will learn how to find and strengthen your leadership voice and foster employee buy-in to exceed expectations while achieving the most positive outcome. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs

Elevate your project management capabilities with this immersive three-day professional development course designed for both new and experienced project managers. Through interactive workshops and breakout exercises, you’ll explore the full project lifecycle and gain hands-on practice with predictive, agile, and hybrid approaches while learning to build schedules and budgets, assess risks, engage stakeholders, and lead effective teams. The course emphasizes practical application of industry-standard tools and techniques, such as earned value management and change control, so you can immediately apply what you learn to real projects. This engaging program equips you to plan confidently, adapt to challenges, and drive successful project outcomes. Distinguish between predictive, agile, and hybrid approaches and when to apply each based on project requirements and organizational culture Identify various benefit measurement methods to evaluate and prioritize projects Employ tools and techniques used to identify and assess project stakeholders Apply risk analysis techniques to determine appropriate risk response strategies Understand motivation and working styles to better manage and lead the team Utilize earned value management to evaluate and report project performance Determine methods to effectively manage project changes

Transformational Leadership Training empowers both emerging and experienced leaders to influence change, inspire teams, and drive lasting organizational behavior improvements. Grounded in proven models of leadership and human motivation, this course is designed to elevate your leadership skills and management capabilities while enhancing your ability to think strategically and lead authentically. Offered as a fully online, interactive learning experience, this transformational leadership program combines expert instruction, real-world coaching practices, and experiential activities to strengthen your leadership competency. You'll explore emotional intelligence, coaching frameworks, self-awareness, and practical tools to develop and implement your unique leadership approach. Ideal for professionals in talent management, strategic leadership, and people-focused roles, this executive education opportunity is part of a recognized professional education curriculum. Participants will leave with actionable skills and knowledge they can apply immediately.

Relationships drive results. To stay competitive, organizations need more than technical execution—they need professionals who can align goals, navigate complexity, and build lasting partnerships. That’s where Business Relationship Management (BRM) makes a difference. Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline. BRM Fundamentals is a part of the BRM Institute Knowledge Path to Success Introduction Series which also includes BRMP® and CBRM®. This course IS NOT a prerequisite to the BRM Foundations Certification course (BRMP). This course will earn you 7 PDUs | 7 CDUs

This one-day course will help you navigate changes in your professional and personal life. Learn about the personal transition process and how to build resilience and agency to the challenges change presents. Understand the underlying reasons for your responses to change and learn key tips to help you overcome resistance, and how to sustain your resiliency to change. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs

In today’s interdependent workplace, no one succeeds alone. Strong professional networks and trust-based connections are the foundation of effective collaboration, productivity, and career growth. Yet mapping work relationships and bridging different behavioral styles can be a complex task. The Building Successful Work Relationships training course equips you with practical strategies to build rapport, reduce conflict, and foster collaboration across teams and levels. You’ll learn how to identify interdependencies, engage with colleagues effectively, and develop a network that supports both individual and organizational success. This course is also approved for 14 PDUs | 14 CDUs, making it valuable for both career and certification requirements.

A business is more than a building and assets; it requires you to understand the intricate details of the way your organization runs effectively. It also requires you to have the financial and procedural intellect and leadership awareness to make sound decisions that affect several areas of your organization. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs

The Business Relationship Management Professional (BRMP) training and certification course will provide you with a foundational understanding of business relationship management. This course provides the “why” business relationship management is critical to your organization and “what” a BRM does to add value to their organization. This interactive course includes discussions and real-life exercises that will provide you with the opportunity to apply the learning to your organizational situations and allow you to show immediate value, as well as prepare you for the BRMP Certification exam. Exam fee included in the cost of the course This course has been approved for 21 PDUs | 21 CDUs

Are you ready to move beyond routine analysis and prove your expertise on the industry’s most recognized business analysis exam? The Certified Business Analysis Practitioner (CBAP®) Certification Exam Prep course is designed for experienced professionals who want targeted, high-impact preparation for the CBAP exam. Built and led by CBAP-certified experts, this immersive workshop helps you focus on critical BABOK® Guide knowledge areas, develop advanced techniques, and build real exam confidence—without wasting time on unnecessary material. This program delivers everything required to satisfy IIBA’s 35-hour professional development prerequisite while maximizing your efficiency and readiness.

Poorly managed change is one of the top reasons 70% of business transformations fail. Effective change management, however, improves project success rates by up to 33% (Prosci). The Change Management Foundation Certification Prep (APMG) course equips you with the knowledge and skills to support individuals and organizations through transitions. Developed by APMG in partnership with the Change Management Institute (CMI), this program is based on a globally recognized body of knowledge and prepares you for the APMG Change Management Foundation exam. In just three days, you’ll learn how to assess organizational context, address human responses to change, and apply communication and stakeholder engagement strategies. By the end, you’ll be ready to drive successful change initiatives and earn a respected certification. This course earns you 21 PDUs | 21 CDUs.

In our current business environment, change is relentless. While this can be challenging, it also presents opportunities. By effectively managing change, organizations improve their performance and achieve their goals. The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner candidate should be able to apply the change management approaches and techniques learned to a real change initiative. This course will earn you 14 PDUs | 14 CDUs

In the ever-changing landscape of today's business world, the role of a manager extends beyond traditional boundaries, evolving into the dynamic spheres of coaching, mentoring, and apprenticeships. This course is designed for managers who aspire to excel in these pivotal roles. Participants will learn to employ the AOR coaching method to identify activities, set definitive objectives, and accurately measure results, cultivating a culture of continuous growth and effective performance management. This course has been approved for 7 PDUs | 7 CDUs

Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers – language, culture, distrust, distance – to effective communication. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Recurring problems don’t just waste time—they drain resources and damage trust. This Root Cause Analysis training course empowers professionals to stop problems at their source using structured, repeatable tools. You’ll learn how to investigate incidents effectively, apply RCA techniques like the 5 Whys and cause-and-effect diagrams, and create corrective actions that prevent recurrence. Whether you're new to RCA or need a stronger foundation, this course helps you build lasting problem-solving skills that make a measurable difference. This course has been approved for 7 PDUs | 7 CDUs. Private classes are available. We can tailor the training to your team’s schedule, address your organization’s challenges, and even incorporate your templates—saving you time and money. You can also add or remove topics to better align with your goals. Contact us to learn more.

Conflict is inevitable, driven by differing experiences, priorities, and perspectives. But it doesn’t have to be disruptive. When managed effectively, conflict can fuel innovation, strengthen relationships, and enhance team performance. In today’s workplace, where most professionals regularly encounter conflict, the ability to de-escalate tension and apply a structured resolution process is essential. This course equips you with practical tools to turn conflict into a catalyst for better outcomes. This course provides professionals with essential conflict management skills to help recognize issues early, prevent escalation, and create positive outcomes. Through a structured approach, using multiple strategies, participants will learn how to resolve conflict with clarity and professionalism.

An effective leader harnesses the diverse strengths of the team to maximize performance. Successfully mastering critical facilitation skills and applying them deftly can drive these results. You will enhance your interpersonal competencies and observational abilities to deal effectively with disruptions and dysfunctions, and guide groups to reach consensus and exceed expectations. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The ability to work effectively with others is the hallmark of great team members and leaders. Without the ability to understand how your words and actions may be interpreted, you run the risk of sabotaging your team’s and organization’s goals, as well as your own professional development. As easy as it sounds, interacting with others in positive ways that promote great collaboration is not easy for many. A less stressful and more constructive and enjoyable approach to interpersonal interactions can be learned and will benefit everyone. This workshop will prepare you for the interpersonal situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. This course has been approved for 7 PDUs | 7 CDUs

Developing good Organizational Skills is an investment that provides long-term benefits in your professional and personal life. You will learn how the value of being organized is directly tied to efficiency and ultimately productivity. Through active discussion and practice, you will learn how to use tools and techniques to organize your work and personal space. Expect to have ideas about how to be better organized, less stressed, and more resilient to change. This workshop will introduce you to tools and approaches to organizing all aspects of your work world, both physical and digital, to improve productivity and your day-to-day work experience. Interactive discussion and exercises provide opportunities to experiment with techniques to use immediately when you get back to your desk. This course has been approved for 7 PDUs | 7 CDUs

In our noisy modern world, aspiring and active leaders need more than data to move people. To effectively lead in a business environment filled with complexity and uncertainty, we must develop our leadership voice. Leadership authenticity is pivotal because it influences how people perceive you, respond to you, and work with you. Your leadership voice can change depending on context, just as it will change over the course of your career. Developing it is critical to becoming an authentic and effective leader. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs

"Sharpen your business writing skills by first learning to identify the why, who, and how—before addressing the what. Engage in guided discussions and numerous activities to explore techniques that enhance clarity, impact, and results in workplace communication. From informal emails to detailed reports, effective writing skills are essential for communicating with team members both within and outside your organization. Simple, solid guidelines for approaching any business writing objective enable everyone to generate more positive responses to their writing. This course includes tips, best practices, templates, and more for any professional who wants their writing to reflect positively on themselves and their organization. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees’ development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Are your employees doing the bare minimum instead of bringing their best efforts? Employee engagement is more critical than ever. Recent data reveals that only 30% of U.S. employees are actively engaged in their work, marking the lowest level in over a decade (Gallup, 2024). Disengagement leads to lower productivity, higher turnover, and decreased morale, making it essential for organizations to take action. Our Employee Engagement and Motivation course equips leaders and managers with proven strategies to inspire and retain their workforce. This interactive, half-day training explores how to create an environment where employees feel valued, motivated, and committed to success. By understanding what truly drives engagement, you’ll be able to increase productivity, improve workplace morale, and foster long-term employee satisfaction. Take the first step toward revitalizing your workplace—enroll today and unlock the full potential of your team!

The manager’s role is very different from that of the non-manager. Managers must be able to develop and unify team members, plan strategically, set goals, delegate responsibilities, provide meaningful and effective feedback, and communicate efficiently and effectively. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The Supervisor's Role is one of the most direct and impactful roles in an organization. It requires us to actively listen, remove ego, delegate, manage performance, and work through ever-changing processes. The emphasis is on making the change from being a co-worker to engaging in a position of authority while at the same time maintaining a sense of control and expedience. This course has been approved for 7 PDUs | 7 CDUs

The workplace can be filled with stress, pressure, excitement, and anxiety. Emotional Intelligence (EI) is how we identify and regulate our own feelings, tune into the feelings of others and understand their perspectives, and use this knowledge to guide us toward constructive interactions. Emotional Intelligence is more than your average “soft skill”. It is essential to successful teamwork, effective leadership, and overall competence. Most of all, it is a skill that takes practice and focus to master. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The ability to influence those around you is crucial to your career. It empowers you to collaborate with others to achieve mutual outcomes and build consensus. Whether coaching others, developing and growing a client base, fostering support for change, negotiating, or simply working more effectively with peers and supervisors, influencing others is an essential workplace competency. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Transform your meetings from ordinary to extraordinary with Facilitation Skills Training. In today’s collaborative workplace, effective facilitation is essential for productive meetings, strong team alignment, and successful decision-making. This facilitation training course helps learners build essential skills and confidence in guiding engaging discussions, managing group dynamics effectively, and driving consensus in both in-person and virtual environments. Leverage the techniques taught in this workshop to boost productivity and become the effective facilitator your organization needs. This course has been approved for 7 PDUs | 7 CDUs

In this course, you will learn the core components of emotional intelligence and apply them to strengthen self-awareness, self-regulation, and relationship effectiveness at work and beyond. You will explore how emotions are created and how to drive your own responses to situations. In addition, you will learn how to use empathy to connect with others and lead to outcomes that benefit individuals, their teams, and their organization. This course is for anyone seeking to understand themselves and others and to cultivate authentic, meaningful relationships. You will work with each capability necessary for emotional intelligence and come away with strategies you can use immediately in your interactions with others.

Public speaking is an essential skill for most professionals, yet often people dread speaking in front of others. In this course, you will discover the mindset, tools, and tactics to make you effective as a public speaker in any context for any purpose. You will explore your fears about public speaking and learn strategies for turning that fear into energy to positively impact your message and delivery. Interactive exercises and rich discussion bring concepts to life. This course has been approved for 7 PDUs | 7 CDUs

In this course, you will strengthen your ability to influence decisions, build alignment, and drive meaningful outcomes in today’s complex work environment. You will learn how to clarify your goal, understand your stakeholders, and adapt how you connect with others to gain buy-in. You will also explore how trust, reciprocity, and communication styles shape influence—and how to apply practical approaches to advance goals with confidence. This course is for professionals who want to strengthen their ability to influence, build alignment, and move work forward. You will explore practical strategies to navigate stakeholders, build trust, and apply effective influencing approaches in a variety of situations. This course has been approved for 7 PDUs | 7 CDUs

Successful Project Managers must be able to listen and communicate effectively with their teams and all levels of their organizations. It is important to understand communication needs across the project lifecycle, be able to assess a social situation, select an appropriate communication approach, and ultimately control the dialog to become effective at leading teams. This course is part of the PMI Talent Triangle Fast Pass bundle and fulfills the Leadership segment (8 PDUs) of the PMI Talent Triangle for PMP credential holders.

Senior managers have unique demands placed upon them. They need to be able to lead the leaders – offering guidance, critiquing performance, and mentoring their team – while also identifying and developing new initiatives and vision for the future of your organization. To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Decision-making and critical thinking go hand-in-hand. It requires you to think quickly on your feet, find meaningful solutions, and build better processes for tomorrow. As a leader, others look to you for direction and guidance. The confident decisions you make are imperative to drive productivity, resolve conflicts, and guide your team’s focus and efforts. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14PDUs | 14 CDUs

The business model of managing remote and hybrid teams is constantly evolving. Working virtually offers unique advantages and challenges. But how do you best leverage these benefits while overcoming impediments? This course has been approved for 14 PDUs | 14 CDUs

When you notice amazing leaders, you will notice they possess similar characteristics, regardless of whether they have been in the profession twenty years or twenty weeks. This course is the map toward shaping the next wave of leaders, regardless of style, audience, or modality! The question is: Are you ready to embark on your voyage? In this course, you will learn how to authentically engage others, build a more purposeful message that resonates, and learn the strategies to gain stronger engagement and input back from the people you work with. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course will earn you 7 PDUs | 7 CDUs

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships. This course has been approved for 14 PDUs | 14 CDUs

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes. This course has been approved for 7 PDUs | 7 CDUs

The modern business climate is more diverse than ever. Team members are bringing new experiences, expertise, and viewpoints to the workforce; and constant change is the new normal. An astute leader can take advantage of these skills and perspectives while maximizing productivity and fostering employee buy-in. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

70% of change initiatives fail due to poor planning and resistance. Don’t let your organization become part of that statistic. Successful change management requires strong leadership, clear communication, and the right strategy. This Organizational Change Management Training Course provides the essential skills and frameworks to help professionals navigate change effectively, minimize resistance, and drive successful transformations within their organizations.

Time is limited, so getting the most out of every minute is critical. In this course, students will learn to improve their focus, prioritize tasks, identify and avoid obstacles to staying on track, and develop strategies to get the most out of their time. Students will acquire time management tools and decision-making techniques to help focus on purpose and achieve your goals, balancing the needs of both business and personal life. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs

Understanding how to quickly address problems and bring your project team to a consensus is a crucial skill for Project Managers if they want to stay ahead of the curve. This course will help you unlock the key principles necessary to keep your projects moving forward. This course is part of the PMI Talent Triangle Fast Pass bundle and fulfills the Strategic and Business Management segment (8 PDUs) of the PMI Talent Triangle for PMP credential holders.

This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment – it is about creating advocates for your brand that help generate continuous value to your organization.

Strategy analysis provides the focus upon which all other business analyst efforts must align. Shortcutting strategy analysis often results in delivering solutions that are misaligned with the organization’s strategy and the expectations and needs of the business and stakeholders. This course will help you understand the criticality of defining the business need correctly and pursuing a thorough analysis of the internal and external environments of the enterprise before assisting the organization in selecting the best solution. Participants will learn how to define the business need, analyze the current state, define the future state, and make solution recommendations to move to the future state. They will also learn how to improve their strategic thinking skills and the key activities to be performed in creating a change strategy.

Negotiation isn’t just for boardrooms — it’s an everyday skill that can transform how you communicate, influence, and create value. Whether you’re negotiating with clients, colleagues, or vendors, success depends on your ability to prepare effectively, build trust, and reach win-win outcomes. In this dynamic, one-day program, you’ll gain the confidence and tools to navigate any negotiation with clarity and purpose. Through interactive discussions, real-world scenarios, and hands-on practice, you’ll learn how to approach negotiations strategically—from preparation to closing the deal.

In today's dynamic business environment, effective risk management is crucial for organizational success. The Strategic Risk Management course provides participants with the knowledge and tools to identify, assess, and mitigate risks that can impact strategic objectives. Through real-world scenarios and practical exercises, attendees will learn to integrate risk management into the strategic planning process, ensuring resilience and competitive advantage.?

Whether speaking publicly or to a specific audience, your ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. From open to close, it is crucial to learn the tools necessary to maintain engagement and to organize ideas to create coherent and convincing oral presentations. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

In a world brimming with information and divergent perspectives, the ability to think critically is an invaluable asset. Possessing critical insight allows us to discern fact from fiction, make informed decisions, and approach problems from unique angles. To make the best decisions and determine the most efficient and effective course of action, a deeper situational understanding and innovative outlook are important. In this workshop, you will learn to inquisitively explore challenges, defy incorrect assumptions, and look at things with new and differing perspectives. By incorporating these insights into your thought processes, you will find creative solutions to even the most difficult tasks and issues.

Technical skills may get you hired. Power skills determine how far and how fast you grow. In today’s fast-paced, hybrid, AI-enabled workplace, success requires more than knowledge. It demands strong collaboration, critical thinking, emotional intelligence, adaptability, and professional presence. This interactive workshop builds the human skills employers value most, equipping you with practical tools to increase your impact, strengthen relationships, and contribute confidently in any work environment.

Information Technology (IT) managers require a specific skillset to properly create, oversee, and motivate their teams. This workshop provides the enhanced capabilities necessary to move from a subject matter expert to a role more in line with leadership. From developing an inspiring vision and empowering members to reach it, to meeting deadlines and evaluating results. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs