Jira Administration - Part 1

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents' fingertips.

COBIT 2019 Foundation Training Course equips learners with the skills to govern enterprise IT systems effectively. IT systems without governance are like ships without rudders; directionless and risky. With 92% of organizations using cloud services and GDPR fines surpassing $365 million, strong IT governance is critical for success. In this course, you'll explore the COBIT 2019 framework, used worldwide to manage regulatory, operational, and strategic IT demands. You'll gain practical knowledge in COBIT principles, governance structures, and implementation methods to help your organization align IT and business objectives while meeting compliance goals.

An expert instructor will teach your team how to manage Confluence for your organization and keep it running smoothly. Your team will learn how to manage users and groups and control permission settings, discover best practices for structuring and organizing content across multiple teams, and see real-world examples of how other administrators use Confluence to improve teamwork.

Need reports but limited by your current database tools? This Crystal Reports 2016 training course is your entry point to professional-grade reporting. You’ll learn how to pull data from various sources, like relational databases and Excel, then shape and present it using formulas, parameters, groups, and visuals. By the end of this two-day course, you’ll be able to build clear, compelling reports and distribute them in the format your team or clients need. Whether you’re brand-new to reporting or looking to level up from Excel, this course gives you a practical foundation in Crystal Reports.

In this course, students will create complex reports & data sources using the tools in Crystal Reports 2016. Students will not only create more complex reports including sub-reports and cross-tabs, but will also increase their speed and efficiency.

In the future, organizations that succeed will be those that put data at the forefront of their business strategy. This Data Literacy training is designed to give you a high level overview of the key topics in Data Science and Machine Learning. Designed exclusively for students who want to learn about the basics of data science and machine learning at a high level, without needing to learn how to code or cover complex mathematics. In this course you'll learn the fundamental concepts relating to data, allowing you to understand what makes data suitable for data analysis, visualization and machine learning. Then we'll give you a quick overview of important statistical topics, such as mean, standard deviation, and the normal distribution. Afterwards you will learn the different ways data scientists are able to visualize data to convey their ideas in a clear manner. We'll also teach you about the machine learning process, acquiring data, cleaning data, and an overview of the train/test split philosophy that supervised learning adheres to. Then we'll show you some examples of regression and classification algorithms, as well as how to evaluate their results. We’ll also explore what the future holds by taking a peek at the bleeding edge of AI and ML, including DALLE-2 and GPT-3!

The ability to identify and respond to changing trends is a hallmark of a successful business. Whether those trends are related to customers and sales, or to regulatory and industry standards, businesses are wise to keep track of the variables that can affect the bottom line. In today's business landscape, data comes from numerous sources and in diverse forms. By leveraging data science concepts and technologies, businesses can mold all of that raw data into information that facilitates decisions to improve and expand the success of the business.

This comprehensive course addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling testing skills in developers, quality assurance, security, and operational teams. The course is relevant for every modern IT professional involved in defining or deploying a DevOps testing strategy for their organization, as test engineering is the backbone of DevOps and the primary key for successful DevOps pipeline to support digital transformation. Actionable and exciting exercises will be used to apply the concepts covered in the course and sample documents, templates, tools, and techniques will be provided to leverage after the class. This certification positions learners to successfully complete the Continuous Testing Foundation exam.

DevOps Foundation® is a fast-paced, interactive two-day course that introduces essential DevOps principles, practices, and cultural shifts. Through real-world examples and hands-on exercises, you'll learn how DevOps bridges development and operations to drive collaboration, automation, and continuous improvement. Inspired by The Phoenix Project and backed by the latest State of DevOps research, this course goes beyond theory. It helps business and technical professionals alike understand how to bridge silos, increase collaboration, and accelerate innovation. Whether you're looking to drive digital transformation or just work more effectively in cross-functional teams, DevOps Foundation® sets you up for success.

DevOps adoption continues to grow, with 80% of organizations implementing DevOps practices to accelerate delivery and improve performance. Yet many transformations stall due to cultural resistance, not technical barriers. The DevOps Leader (DOL)® training course is designed to close that gap by preparing professionals to take a transformational leadership approach and make an impact within their organization by implementing DevOps. This unique and practical experience equips participants with the new skills and tools to engage people across the DevOps spectrum. You’ll learn how to foster the human dynamics of cultural change, align and collaborate to break down silos, and evolve the organization through real-world leadership strategies.

The SRE (Site Reliability Engineering) Foundation? course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms. The course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organization involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting and tracking Service Level Objectives (SLO’s). The course was developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

Did you know the demand for business analysts is projected to grow 10% by 2032, faster than the average for all occupations (U.S. Bureau of Labor Statistics)? This rising demand means more professionals are pursuing credentials like the ECBA™ to validate their skills. Yet, without proper exam preparation, many find the process overwhelming and struggle to demonstrate credibility. The Entry Certificate in Business Analysis (ECBA®) Certification Exam Prep course solves this challenge by providing the knowledge, practice, and confidence you need to succeed. Over three days, you’ll learn key concepts from the BABOK® Guide, practice with exam questions, and engage in interactive exercises that reinforce real-world application. This course also satisfies the 21 hours of professional development training required to sit for the ECBA exam. This training reflects the latest IIBA updates (as of July 21, 2025), including revised exam content, updated practice questions, and a refreshed course outline aligned with the new version.

Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this course, you learn about the main features of Gemini and how they can be used to improve productivity and efficiency in Google Workspace.

Traditional MLOps is a set of practices to productionize traditional ML systems for enterprise applications. Generative AI raises new challenges in managing and productionizing applications at scale. The field of generative AI operations seeks to address these new challenges. In this course, you learn about the challenges that arise when deploying and productionizing generative AI-powered applications. You learn how to secure your generative AI-powered applications. Finally, you will discuss best practices for logging and monitoring your generative AI-powered applications in production.

An expert instructor will teach your team advanced workflow features like conditions, validators, post functions, triggers, and properties. Your team will also learn about commonly used workflow configurations such as statuses and transitions and how to deal with complex workflow requirements. Then, your team will learn how to create custom workflows.

This course covers incident response methods and procedures are taught in alignment with industry frameworks such as US-CERT’s NCISP (National Cyber Incident Response Plan), and Presidential Policy Directive (PPD) 41 on Cyber Incident Coordination Policy. It is ideal for candidates who have been tasked with managing compliance with state legislation and other regulatory requirements regarding incident response, and for executing standardized responses to such incidents. The course introduces procedures and resources to comply with legislative requirements regarding incident response. This course is designed to assist students in preparing for the CertNexus Incident Responder Credential (CIR-110). What you learn and practice in this course can be a significant part of your preparation.

Open-Source Intelligence (OSINT) is the bedrock of modern reconnaissance, powering everything from penetration tests to threat-hunting investigations. This immersive one-day live course equips you with the practical tools and workflows needed to collect, analyze, and leverage publicly available data safely, legally, and efficiently. Its immersive, practice-first design sets this course apart: concise theory bursts flow straight into guided labs where you build and refine your own OSINT toolkit, and every module mirrors the reconnaissance stages of real-world penetration tests, so the techniques you master translate seamlessly to both client projects and day-to-day security tasks on the job. This course includes an Exam Voucher for TCM Security’s Practical OSINT Research Professional (PORP) Certification. Each exam voucher includes 1 exam attempt and is valid for 12-months from the course completion date or certification release date.

The Introduction to Python course is designed for beginners with no prior programming experience. Participants will learn the fundamentals of Python, including syntax, data types, and control structures, while gaining hands-on experience with Jupyter Notebook and .py files. The course also introduces GUI creation within Jupyter Notebook. By the end, students will have the skills to write Python programs and develop simple applications. Python is widely used across industries for automation, web development, data science, and machine learning. This live, instructor-led course provides a structured, practical approach to learning Python, making it accessible for both new programmers and those transitioning from other languages. Note: Available in three full-day or five partial-day sessions. Check the schedule for options.

The Internet of Things (IoT) allows organization to collect an extraordinary volume of data and new analysis tools can enable you to use this data to make well-informed decisions to be made quickly. But before you can successfully plan and implement an IoT solution, you must understand the various factors that will drive your decisions. Putting IoT systems into place can be a complicated proposition with unique considerations distinctly different from traditional IT solutions. This course will familiarize you with IoT components, understand the challenges that you may face, and make design decisions about your IoT projects. This course prepares students for taking the CertNexus® IoTBIZ Credential (IOZ-110). This course includes a FREE exam voucher for IOZ-110.

This training course is designed to help participants understand the fundamental concepts and principles of a business continuity management system (BCMS) based on ISO 22301. By attending this training course, participants will learn more about the structure and requirements of the standard including the BCMS policy, the top management’s commitment, internal audit, management review, and continual improvement process. After attending the training course, you can sit for the exam and, if you successfully pass it, you can apply for the “PECB Certificate Holder in ISO 22301 Foundation” credential. A PECB Foundation certificate shows that you have knowledge on the fundamental concepts, principles, methodologies, requirements, framework, and management approach used in business continuity. Certification and examination fees are included in the price of the training course.

An expert instructor will teach your team the most advanced Jira administration tasks using a business case study. Your team will learn how to configure issue types, fields, screens, workflows, sprints, boards, and schemes to meet your business requirements.

An expert instructor will teach your team how to pair Jira and Confluence to create a single source of project knowledge, improve your team’s project understanding, and maintain a detailed project history. Your team will learn how to create a Jira work item in a Confluence page and a Confluence page in a Jira work item. You’ll also learn how to seamlessly link between applications and view important Jira information in Confluence.

An expert instructor will teach your team how to use Jira automation to automate repetitive work tasks. Your team will explore the building blocks of automation rules, including triggers, conditions, actions, branch rules, and smart values. Then, they’ll learn how to create their own automation rules.

In this course, an expert instructor will teach your team how to become more effective and efficient by fusing the principles of agile processes with Jira skills and practices. Your team will learn about kanban, scrum, and Jira essentials like searching, JQL, epics, and more. Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

An expert instructor teach your team how to use Confluence by designing spaces — collections of related pages — that fit your team’s unique needs and goals. Your team will learn how to best organize and maintain their Confluence content so they can always find what they need. They’ll also learn how to control access to their content, declutter their space, create standardized content using templates and blueprints, and use macros to reduce the need for manual updates.

An expert instructor will teach your team the tasks and best practices needed to create, configure, and maintain company-managed projects in Jira and how to partner effectively with Jira administrators. Then, your team will explore topics that go beyond the scope of project admins: they’ll learn how project administration is tied to Jira administration and they’ll discover the importance of maintaining the health of the system as a whole.

An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

In this live team training class, your team will learn to create reliable forecasts and track current work with roadmapping for enterprise.

Prepare to take the Atlassian Certified Associate — Jira Software Essentials certification exam by reviewing each exam topic with a live instructor. Earning the Jira Software Essentials certification proves you can manage your work in Jira software and collaborate efficiently with teams using the kanban and scrum agile frameworks. In this course, you’ll review the concepts and skills tested on the exam, including agile frameworks, basic Jira concepts and terms, Jira navigation, workflows, and boards. You’ll also review how to create and collaborate on issues, basic and advanced issue operations, the lifecycle of issues, and the similarities and differences between scrum and kanban boards.

Did you know that data professionals spend up to 80% of their time cleaning and preparing data? Python is the industry’s go-to language for streamlining this process, making it an essential tool for anyone looking to analyze, visualize, and derive insights from data. Master the complete data science tech stack essential for landing a job at the world’s leading companies. This Python for Data Science course takes a structured, in-depth approach, helping you not only learn how to apply data science but also why it matters. Through a carefully balanced mix of real-world case studies and the mathematical theory behind key data science algorithms, you'll develop both the practical skills and foundational understanding needed to excel in the field. Please note, this course is able to be offered in either 3 full day sessions or 5 evening sessions. See the schedule below.

Unlock the power of machine learning and transform your Python skills into real-world impact. With over 91% of businesses investing in AI initiatives, the ability to apply machine learning is one of the most in-demand tech skills today. This hands-on course will guide you through building powerful algorithms using Python’s Scikit-learn library—equipping you to predict classifications, continuous values, and more. Whether you're refining your models with Lasso and Ridge regression or deploying interactive APIs, this course gives you the tools and techniques to apply machine learning confidently in your day-to-day work.

An expert instructor will teach your team how to use Jira reports and dashboards to view and assess progress and identify bottlenecks ahead of time. Your team will learn how to read Jira reports and share meaningful reports and dashboards with stakeholders. They’ll also learn dashboard best practices and pitfalls — including how to ensure your team’s reporting reflects the right metrics (like health, progress, and status) at the right time.

How much does poor software quality really cost? According to the Consortium for IT Software Quality, software defects cost the U.S. economy an estimated $2.84 trillion annually—largely due to issues that could have been caught with structured testing. The Software Testing Course provides testers, QA professionals, software developers, and analysts with the tools to plan, execute, and improve software testing across the lifecycle. You'll learn core testing concepts, techniques for both manual and automated testing, and strategies for testing in various software development frameworks. This testing course is ideal for anyone new to QA or those expanding their role into software testing. Through real-world examples and hands-on practice, you'll build confidence in test planning, defect tracking, and requirement validation using industry-standard tools and methodologies.

Drowning in spreadsheets and scattered data, but struggling to find clear answers? Many professionals waste hours searching for insights, only to end up with confusing reports and missed opportunities. Tableau Desktop: Part 1 provides the solution with a hands-on course that empowers you to connect, analyze, and visualize data, transforming chaos into compelling dashboards and actionable insights—no coding required. With over 90% of the world’s data created in just the last two years, the ability to turn raw information into meaningful insights has become a critical skill. Tableau is the industry-leading platform for intuitive data analysis and visualization, trusted by organizations worldwide. In this course, you’ll learn how to build interactive dashboards, create dynamic reports, and tell clear data-driven stories that inform smarter decisions. Whether you’re new to data visualization or preparing for Tableau certification, you’ll leave with the skills to make a measurable impact.

Professionals who use data visualization tools like Tableau are up to 5x more likely to uncover actionable insights than those relying only on spreadsheets. With the abundance of computational power and storage available, data analysis is no longer limited to specialists; employees across roles and industries can harness data to uncover timely insights, streamline decisions, and drive measurable business success. The creation of data-backed visualizations is a key way data scientists, or any professional, can explore, analyze, and report insights and trends from data. Tableau® software is designed for this purpose. Tableau was built to connect to a wide range of data sources and allows users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Tableau's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, allowing users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action.

As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Tableau® software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed on to business data-driven decision makers. These decision makers can use Tableau's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings.

Use cases provide a structured, industry-standard way of eliciting and documenting visibly observable functional requirements from the point of view of the business. The process enhances communication between business analysts and stakeholders and helps stakeholders articulate their needs in a way other elicitation techniques cannot. It also lays the foundation for user interface design and test case development. This course provides the right blend of knowledge and skills for people to understand and model business use cases effectively. This course has been approved for 14 PDUs | 14 CDUs

Modern organizations depend heavily on the web to perform core business operations such as marketing, advertising, and selling products, providing services, and communicating with customers, partner organizations, and employees. Whatever you're creating on the web, HTML, CSS, and JavaScript™ likely play an important role. These three languages provide the core toolkit for anyone looking to perform web development work. This course covers the fundamentals of web development using these three languages.