Process Improvement

You're a Certified ScrumMaster (CSM®) who's been introduced to the Scrum Values, practices, and applications. The next step in your Agile journey is to achieve your Advanced Certified ScrumMaster (A-CSM) certification. This course goes beyond the basics of scrum and broadens your impact by unlocking advanced techniques. You'll be better equipped to navigate the needs of your organization and teams with the skills you learn in this certification course. This course has been approved for 16 SEUs | 16 PDUs | 16 CDUs

Agile business analysis plays a critical role in delivering customer value in today’s fast-paced, ever-changing environment. According to the Project Management Institute (PMI), organizations that embrace Agile approaches are 28% more successful than those that don’t. This interactive, hands-on two-day course gives business analysts and Agile team members the skills to contribute meaningfully to iterative product development. You’ll learn how to adopt an Agile mindset, collaborate effectively across teams, and prioritize what matters most to stakeholders. The course explores how Agile techniques can streamline business processes and improve responsiveness to change. Through real-world exercises and collaborative scenarios, you’ll practice writing user stories, mapping value, refining product backlogs, and supporting Agile planning. By the end of the course, you’ll be equipped to drive better business outcomes through continuous delivery and informed decision-making.

In this two-day workshop, participants will use an agile approach to facilitate organizational change, whether that organization uses agile or predictive approaches on their projects. The course equips participants with pioneering tools to ensure change initiatives are embedded, adopted, and deliver benefits throughout their organizations. This class includes an exam voucher. This course has been approved for 14 PDUs and IIBA for 14 CDUs.

Agile methodologies have transformed the way organizations approach project management and product development, enabling teams to deliver value faster and more efficiently. According to recent studies, organizations that implement Agile practices are 60% more likely to complete projects on time and within budget. This Agile Fundamentals course provides a comprehensive introduction to Agile principles, frameworks, and best practices, empowering professionals to successfully implement Agile within their teams and organizations.

Agile in Action has transformed how modern teams think, collaborate, and deliver. It’s not just for developers—today’s Agile approach is shaping ways of working across marketing, HR, and operations. But knowing terminology isn’t the same as truly applying Agile. The Agile in Action course is a hands-on learning experience that helps you move from theory to execution. You’ll explore essential agile methodologies like Scrum and Kanban, understand the iterative and incremental approach that drives agile development, and build stronger agile teams through collaborative work and clear roles. Learn tools and techniques that improve workflow, boost customer value, and support modern team dynamics. You’ll work through real-world applications, simulations, and a guided case study to sharpen your skills in agile project management. You’ll also explore the Scrum framework, sprint planning, and retrospective practices that lead to continuous improvement. This course helps you lead with agility, respond to customer needs, and achieve better results—across software development, the public sector, and beyond.

70% of projects fail to deliver expected benefits due to poorly defined business cases. Building Better Business Cases provides you with a practical, repeatable process to identify business needs, analyze problems, and create compelling recommendations that drive real business results. This course is your guide to making smarter investment decisions, before, during, and after your projects, ensuring every initiative is grounded in value. In just one day, you’ll master a step-by-step framework that helps you clearly define business needs, diagnose root causes, and present recommendations with confidence. Gain 7 PDUs (PMI) or 7 CDUs (IIBA) while building the skills to make your business case stand out.

Defining the wrong problem—or solving it with incomplete requirements—is one of the fastest ways to derail a project. According to PMI’s Pulse of the Profession® 2023, 66% of organizations cite poor requirements management as the top cause of project failure. Business analysts who can bridge the gap between stakeholder intent and project execution help avoid costly misalignment. The Foundations of Business Analysis course teaches the core competencies every analyst needs to support project success. Participants learn how to identify the real business need, engage stakeholders, and manage requirements from concept through evaluation. These skills improve alignment between business goals and project outcomes—ensuring solutions deliver measurable value. This IIBA-endorsed course is approved for 14 PDUs and 14 CDUs.

This course presents several common models to help you elicit and analyze requirements. You will practice analyzing, modeling, and reviewing the requirements as you work through an engaging case study. You will also learn and practice industry-standard modeling notation for each model. The models in this class follow the concurrent modeling framework, emphasizing process, data, interaction, and interface requirements. This simple framework will help you develop a quicker and more complete set of requirements. This course has been approved for 14 PDUs | 14 CDUs

Unlock one of the fastest ways to drive measurable results in any organization. This course equips you with practical tools to define problems, scope processes, and uncover root causes of inefficiency. Learn to model current workflows, analyze performance, and design improved processes that deliver measurable value. Gain hands-on techniques to implement, monitor, and sustain improvements for long-term success. Ideal for professionals seeking impactful, real-world results. Learn to define problems, scope processes, and build process maps. Analyze current-state performance, identify waste, and uncover root causes. Design future-state processes, prioritize improvements, and implement, measure, and sustain results using practical BPI tools.

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the roles needed to implement a business process management approach. This course has been approved for 7 PDUs | 7 CDUs

Did you know that inefficient processes can cost businesses up to 30% of their revenue? Effective business process modeling is key to improving efficiency, reducing waste, and enhancing productivity. This course provides the fundamental skills to document, refine, and optimize business processes, ensuring clarity and consistency in workflows. Participants will learn how process modeling fits into the larger Business Process Management (BPM) framework, explore essential modeling techniques, and apply best practices to streamline operations.

This two-day session will prepare you for the Certification in Business Data Analytics (IIBA®-CBDA) exam and help you make the most of your post-class study time. This course was designed, created, and taught by IIBA®-CBDA certified professionals to help candidates focus on the critical areas to study and to provide insights into the exam. This course has been approved for 14 PDUs and for 14 CDUs. We are excited to introduce a special add-on bundle to enhance your learning experience with our IBA certification courses. This unique bundle includes a 1-year membership, providing access to exclusive resources and benefits, coupled with an extraordinary 30% discount on exam fees and applicable application fees. To benefit from this exclusive offer, we encourage you to reach out to your dedicated representative or contact us indicating your interest in taking advantage of this exclusive offer.

A CCBA® (Certification of Capability in Business Analysis™) is the level two professional certification from the International Institute of Business Analysis™ (IIBA®) for business analysis practitioners who want to be recognized for their expertise and skills by earning formal recognition. The CCBA certification acknowledges business analysts with roughly 2-3 years of experience who demonstrate the ability to take on greater responsibility. This course satisfies the 35 hours of formal education required to sit for the CCBA® Exam. We are excited to introduce a special add-on bundle to enhance your learning experience with our IBA certification courses. This unique bundle includes a 1-year membership, providing access to exclusive resources and benefits, coupled with an extraordinary 30% discount on exam fees and applicable application fees. To benefit from this exclusive offer, we encourage you to reach out to your dedicated representative or contact us indicating your interest in taking advantage of this exclusive offer.

In this course, participants will have the opportunity to explore the most difficult role in Scrum – the Product Owner. Through exercises, discussions, and case studies, participants will learn the fundamentals of Scrum as well as the responsibilities of the Product Owner. Topics addressed include techniques for developing a Product Vision, how to create, maintain, and order a Product Backlog, how to identify user needs, and an overview of sizing (estimating) in Scrum. By the end of the course, participants will have fulfilled all the eligibility requirements to become a Certified Scrum Product Owner.This course has been approved for 16 SEUs | 16 PDUs | 16 CDUs

Ready to become a Scrum Master—or just need to be more Agile? Whether you want to serve as a Scrum Master, support an Agile transformation, or simply build the skills to lead more effectively, our Certified ScrumMaster (CSM) course is the perfect starting point. You’ll gain a strong understanding of Scrum concepts, develop real-world Agile skills, and learn how to apply the Scrum framework to help your team and organization thrive. This highly interactive CSM training is led by a Certified Scrum Trainer® and combines engaging instruction with hands-on practice. The course prepares you to step confidently into the Scrum Master accountability and support team agility at every level of your organization—with the exam voucher and a 2-year Scrum Alliance membership included. 16 SEUs | 16 PDUs | 16 CDUs

Industry trends have shown Agile project management can increase project success rates. This is leading many organizations to integrate Agile into their predictive or more traditional project management practices. This course will provide you with best practices and considerations for bringing Agile methodologies into your traditional project delivery environment. You'll learn how to create a strategy for setting goals and deciding on the appropriate Agile methods to integrate into your organization. This course has been approved by PMI for 8 PDUs.

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake

ITIL 4 Foundation stands as the world's most widely adopted framework for IT Service Management (ITSM), with over 3 million certified professionals worldwide. Trusted by 82% of Fortune 500 companies, including industry giants like NASA, Microsoft, and HSBC, the ITIL 4 Foundation certification opens doors to unprecedented career opportunities. For over three decades, ITIL has shaped how organizations deliver IT services, and today's ITIL Foundation certification combines proven best practices with modern approaches like Agile and DevOps. Through our live, interactive sessions with our expert instructors, you'll learn how to apply the ITIL framework to solve real business challenges, boost your team's performance, and position yourself for career advancement. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake Introduction to ITIL 4 eBook

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL® ’s Service Value Chain and ITIL® practices. The module highlights key sustainability competencies and capabilities that service organizations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges. This class includes an exam voucher.

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in only 1 day. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake Introduction to ITIL eBook

This ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certification scheme and is a prerequisite for all other ITIL courses. This course provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations. Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle. ITIL Foundation (Version 5) provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience. This 3-day certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance. Add the PeopleCert Membership+ and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake

ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher.

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher.

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This class includes an exam voucher.

This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices. The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services. This 3-day course combines the key concepts, principles, values, and challenges of the Five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

The ITIL Experience (Version 5) course provides learners with the guidance needed to design, evaluate, and improve digital experiences across the ITIL Product and Service Lifecycle. Participants learn how experiences influence value co creation, trust, and outcomes, and how organizations can govern and improve experience without disrupting delivery or operations. Add the PeopleCert Membership+ to your course and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake

The ITIL Product (Version 5) course provides learners with the guidance needed to manage digital products end-to-end, from discovery through design, acquisition, build, transition, operation, delivery, and support. Participants learn how digital products enable services, how value is co-created, and how organizations can govern products effectively across complex, evolving ecosystems. The course emphasizes practical application, lifecycle thinking, value streams, and continual improvement. Add the PeopleCert Membership+ to your course and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake

The ITIL Service (Version 5) course provides learners with the guidance needed to design, deliver, operate, support, and continually improve digital services in alignment with ITIL 5. Participants learn how services create value, how service relationships evolve, and how organizations can manage services holistically across the lifecycle. The course emphasizes practical application, governance, value streams, and service resilience in digital and AI enabled environments. Add the PeopleCert Membership+ to your course and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake

Struggling with bottlenecks, rework, or wasted time in your processes? You’re not alone; process inefficiencies cost companies up to 30% of their revenue each year. The Lean Foundations Workshop gives you the tools to change that. In just two days, you’ll go beyond theory and dive into real-world Lean techniques through an immersive Kaizen simulation. You’ll learn how to identify the root causes of inefficiency, eliminate waste, and boost the flow of value across any process, whether in operations, manufacturing, healthcare, or office workflows. Led by expert instructors, this hands-on workshop introduces powerful tools like 5S, value stream mapping, and root cause analysis. You’ll leave with a practical Lean toolkit and a customized action plan to start improving processes immediately. Plus, you’ll earn 19.5 PDUs to help maintain your professional credentials.

Companies that implement Lean Six Sigma see up to a 40% reduction in operational costs and 50% improvements in process efficiency, and certified Lean Six Sigma Black Belts are the ones leading that transformation. This Lean Six Sigma Black Belt training course equips you to drive measurable change through data, structure, and strategy. Through a rigorous 10-day program delivered over five weeks, you’ll gain the tools, strategies, and analytical skills to lead high-impact projects using DMAIC or DMADV. From streamlining operations to eliminating root causes of waste, this course equips you to drive transformation backed by data, not guesswork. Upon successful completion, you’ll earn your LSSBB certification from Project Management Academy®, accredited by the Council for Six Sigma Certification (CSSC). This isn’t just a credential; it’s a career accelerator for professionals ready to lead real change.

Want to reduce waste, eliminate defects, and improve processes in your organization? Lean Six Sigma is one of the most powerful methodologies for driving operational excellence—and Green Belt professionals are in high demand across industries. This Lean Six Sigma Green Belt (LSSGB) training equips you with the tools and strategies to lead impactful process-improvement projects. You’ll gain practical experience applying DMAIC methodology, using data-driven analysis, and implementing control strategies that stick. Upon successful completion, you’ll earn your Lean Six Sigma Green Belt certification through Project Management Academy, accredited by the Council for Six Sigma Certification (CSSC).

This fast-paced, one-day instructor-led training course introduces students to the foundational principles of Lean Six Sigma and prepares them to earn the Lean Six Sigma White Belt certification. Designed for individuals seeking a solid understanding of continuous improvement methodologies, this course covers essential terminology, tools, and techniques used to eliminate waste, reduce variation, and drive operational excellence across any industry. Whether you're new to process improvement or looking to build a strong foundation for further Six Sigma study, this course provides the knowledge and confidence to pass the certification exam and begin applying Lean Six Sigma principles in the workplace.

Our Lean Six Sigma Yellow Belt training teaches you the essential strategies and tools necessary for process improvement and qualifies you as a Six Sigma professional who is skilled in the fundamentals of the Lean Six Sigma Methodology. Upon successfully completing the course (attending all days and completing all assignments), you must take a 100-question certification exam online and achieve a passing score to earn the Lean Six Sigma Yellow Belt (LSSYB) credential from Project Management Academy®. The cost of this exam is included in your course registration fee. Project Management Academy is accredited by the Council for Six Sigma Certification (CSSC), an Official Industry Standard for Six Sigma Accreditation. Employers and third parties may submit certification inquiries to verify@projectmanagementacademy.net.